Resellers and distributors, please refer to our Reseller Information page for contact information and resources.

Customer Service Contact Information

Thank you for choosing to contact the Hard Candy Cases team. Please refer to our FAQ before contacting us. Updates on shipping dates and product availability are on product pages.

FREQUENTLY ASKED QUESTIONS

Where can I find my order status and tracking information?

Your order confirmation page, which was emailed to you when you placed your order, will have the most recent shipping and tracking information available. Please refer to your order confirmation page before contacting Hard Candy Cases.

I ordered my iPad case months ago. Where is it?!?!

Please check if your case is still on pre-order. If your case is still on pre-order, it will not ship until the availability date specified on the product page.

If your case is shipping, we sincerely apologize for any inconvenience that delayed delivery may cause. We're working really hard to get your case to you! But design tweaks, customs regulations, and other quirks of doing business overseas sometimes mean we don't receive our shipments when we expect them. Trust us, we're working as quickly and thoroughly as we can to make our customers happy. We keep our product pages updated with the latest shipping information on each of our cases. Please check your case's product page for more information on when your case will ship.

I ordered my case today. Why didn't it ship today?!?!

Unfortunately, our warehouse stops retrieving, processing, and packaging orders in the afternoon, before the pickup window. If your order was placed after 1PM PST, it will most likely be shipped out the following day. We apologize for any inconvenience that this may cause.

Will my iPad Sleek Skin or Street Skin fit inside of the Hard Candy Cases iPad Bubble Sleeve or Hard Sleeve?

Yes, if you remove the adjustable rubber feet that come with the Bubble Sleeve and Hard Sleeve, your iPad with a Sleek Skin or Street Skin installed will fit inside of the Hard Candy Cases iPad sleeve.

If you still have questions, please choose one of the corresponding email addresses below and allow up to 48 hours for a response. We look forward to working with you.

- Hard Candy Cases